Returns

You've got up to 14 days to try your items in your home, under your lights and in front of your mirror. If it doesn't fit? Return full-priced items for a refund, we've got you covered.

LODGE YOUR RETURN

Lodge your return via our returns portal here.

RETURN POLICY – AUSTRALIA

You have 14 days after receiving your order to lodge your return and post your items back to us.

Only items returned within this timeframe and in their original condition, unworn and unwashed, with hygienic sticker intact and all tags attached will be accepted.

Full priced items
Can be returned for a refund (excluding shipping) or free size exchange.
Form and Fold cover the cost of return shipping for exchanges only.

Sale or flash sale or promotion items
Can be returned for a store credit or same item exchange only (excluding shipping).
Store credits are valid for 3 years.
Form and Fold do not cover the cost of return shipping for these items.

Final sale items
Cannot be returned.

RETURN POLICY – REST OF WORLD

You have 14 days after receiving your order to lodge your return and post your items back to us.

Only items returned within this timeframe and in their original condition, unworn and unwashed, with hygienic sticker intact and all tags attached will be accepted.

Full priced items
Can be returned for a refund (excluding shipping) or free size exchange.
Form and Fold cover the cost of return shipping for exchanges only.

Sale or flash sale or promotion items
Can be returned for a store credit or same item exchange only (excluding shipping).
Store credits are valid for 3 years.
Form and Fold do not cover the cost of return shipping for these items.

Final sale items
Cannot be returned.

FAULTY ITEMS

If for some reason your item is faulty, Form and Fold will cover all costs of returning the item and will endeavour to repair or replace the item as soon as possible. You will receive a full refund for the item if the item cannot reasonably be repaired or replaced, or if required by law. Please contact info@formandfold.com to arrange for return of a faulty item.

RETURN TO SENDER

If your order is returned to sender you will be refunded minus any original shipping fees and the following return to sender fee:

AU: $10 AUD
NZ: $35 NZD
US: $20 USD
UK: £15 GBP
Rest of world: $20 USD

Easy and simple, like it should be.

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Easy Refunds


Try your order and if you don't love it
for any reason we'll take full-priced
items back for a refund

Returns Policy

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