Introducing our Home Try-On Service
Try 4 items
Pay $0 upfront
In your home
Under your lights
In front of your mirror
How it works
Returns
If you need to return anything, we'll send you a prepaid return label by email when we receive your return request.
Returns must be posted within 3 days of completing the order.
If you return all items from the order, a $10 fee will be applied, otherwise returns are free.
FAQ
How does the authorization process work?
When you use the TBYB service, you will be asked to provide payment details at checkout. We will then authorize your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.
When will I be charged for my order?
You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.
What is the Restocking Fee?
The Restocking fee is a $10 charge that applies only if you decide to return all items from your order. This fee covers the cost of the service, including shipping, handling, and processing of returns. It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.
Where is this service available?
Please note this service is currently only available in Australia and for our full priced items (no sale).
How do I complete my order?
Try Before You Buy orders must be completed in the Try with Mirra Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.
Can I use any payment method?
Currently, we only accept debit/credit cards and Shop Pay for TBYB orders. Gift cards and Buy Now, Pay Later services like Afterpay are not supported as we require the ability to authorize and adjust the final charge based on items kept.
How are returns handled?
If you decide to return one or more items, you can do so using the prepaid return label provided. Details and instructions for processing returns are available in the Customer Portal. All returns must be initiated within the trial period to avoid charges for the items.
What if I need more time to decide?
If you need more time beyond the provided trial period to decide on your items, please contact our customer service. Extensions may be granted on a case-by-case basis to ensure you have enough time to make your decision.
What happens if I decide to keep all items?
If you choose to keep all the items from your order, the full authorized amount will be charged to your payment method, and the transaction will be completed as a regular purchase.
Can I use a discount code?
Yes, you can use a discount code, but it must be applied at the time of the initial order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.